Frequently Asked Questions

  • Can I get LockerShop on my iPad?

    Yes! You can use the app just as easily on an iPad as you can on an iPhone. When searching the App Store on your iPad, tap “iPad Only” in the upper left corner. Then choose  “iPhone Only” and continue.  You can also go directly from our home page or right here.

  • Is my user’s information secure?

    We take your privacy very seriously.  We solely collect a user’s grade and school in order to connect them with classmates and curate a safe, familiar environment for them to talk and trade with only user they know. In compliance with the Children’s Online Privacy Protection Act, we will not actively use information provided by your user in third-party advertising, nor will we track such information for that purpose. We will not retain your user’s information on our servers for longer than it is necessary to fulfill the purpose for which it was provided.

  • How does trading work?
    • Your user browses items posted by user in their circle.
    • When they see something they like, they select itand invite the owner to check out their stuff.
    • That user picks something from your user, who can then accept or decline the trade.
    • If a trade seems uneven or involves items over $50, parental approval is required.
    • The user who started the trade suggests where and when to make the exchange.
  • Why do items need prices if we just want to trade?

    If you’d like to stick with trading, that’s great! But for those times when you just have to have something and simply can’t wait, we also offer the option to buy and sell.

  • How does buying and selling work?

    Each item has an “Add to Cart” option. If you wish to buy something or agree to sell something, it becomes a parent-to-parent transaction.

  • How else is my user’s safety ensured?

    Children are only linked to peers within their own school. So, interactions are with user they already know. In addition, we employ an array of methods to ensure a safe environment for our users, from sophisticated algorithmic filters that snag swear words to live people with years of online security experience using their eyes and their instincts.

  • Who is in my user’s “circle”?

    Any user who is a student at the same school and is in the same grade, a grade above and a grade below your user. So, if your user is in 3rd grade, he can trade with 2nd, 3rd and 4th graders.

  • Is there a fee to use LockerShop?

    The app is free to download and use. Eventually, we may charge for certain features. If that happens, we will give you fair warning.

  • What if a user is being inappropriate?

    You or your user can hit “Report” and the offensive item and/or conversation are immediately removed and the parent of the reported user is notified. You can also block a user by going to “Boundaries” on your parental dashboard. Your user will no longer see their items or be able to communicate.